Ughhhhhhhhhhhhhhhhhh, so our waffles were fine and dandy until a few days into our soft opening week. Our vendor swapped out our waffle irons and replaced them with ones that were supposed to work the same. Into our shift we started hearing some rumblings about our waffles getting soft and soggy by the time the sandwiches were being chomped on. We racked our brains for a few days, tinkered with our recipes, fiddled with the irons, and finally started banging our heads against the wall. We started receiving some negative reviews on Yelp which lead to a few sleepless nights. Needless to say, I look like a raccoon now, buuuuut, the problem has been fixed!
After some back and forth with our euipment provider, we finally figured out that the waffle irons were not heating up to the right temperature which was preventing our waffles from crisping up and also not allowing them to fluff up in the middle. We have been rockin our waffles since then, so if you were one of those that mashed down on a soft waffle during those few shifts, please accept our sincerest apologies. We hope you guys will give us another shot!
Len & Jerry